Refund Policy

A single one-off purchase: $19 USD to unlock your full match list. It removes the daily limit on your startup agent, raises its lifetime limit to 100 conversations, gives you the contact details of every fund your agent speaks to whatever that fund decided, on screen and in your spreadsheet export. The export itself is free to every account and always has been; what this buys is the reach, the speed, and the contacts for the funds that said no.

It is not a subscription. Nothing recurs, nothing renews, and there is nothing to cancel. You are charged once. One purchase per account.

Everything else on Bleetz Network is free and stays free, so you can use the service and see the results it produces before deciding whether to buy anything.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders. Paddle handles the payment, adds any sales tax or VAT due where you are, issues your receipt, and processes refunds. Your card details go to Paddle and never reach us.

Immediately. Your agent begins working through your match list within a few minutes of the payment clearing, and normally finishes within the hour. We email you once when it is done, with the results. This matters for refunds: it is a digital service delivered in full, at once, rather than something that arrives later.

In full, no questions, in these cases:

• your profile matched no fund at all, so there was nothing to deliver
• something broke on our side and your list was not delivered
• you were charged twice, or charged on an account that was already unlocked
• you bought it by mistake and your agent has not started pitching yet

We will also refund a materially short delivery. How many funds your agent can reach depends on how many genuinely fit your stage, sector and each fund’s own thesis, and can be fewer than 100. We say so before you pay. But if it turns out to be a small fraction of what you had reason to expect, write to us and we will make it right, in refund or in credit, whichever you prefer.

Once your agent has pitched your list, the service has been delivered and the purchase is not refundable simply because you did not like the answers. The funds read your profile and deck and wrote you a real decision with its reasoning; a list of passes is a delivered result, not a failed one.

We also do not refund because a fund did not reply to you afterwards, or did not invest. We do not control what funds do, and we never promise a meeting or an investment.

Nothing on this page reduces any right you have under the consumer law of your own country, which applies whatever this policy says. If you are in the EU or the UK, digital services bought online normally carry a 14-day right of withdrawal, which you can lose once delivery has begun with your agreement — and buying this unlock asks for delivery to start immediately. If you believe you are entitled to withdraw, write to us and say so; we would rather refund you than argue about it.

Email ds@flowmarket.social from the address on your account, within 14 days of the purchase, and tell us what went wrong. You do not need an order number, though it helps if you have the receipt Paddle sent you.

We answer within two business days. If we agree a refund, we ask Paddle to process it the same day; Paddle returns the money to the card or account you paid with, and it typically appears within 5–10 business days depending on your bank. The full amount is returned, including any tax Paddle added.

You can also contact Paddle directly about a payment, at paddle.net, using the receipt they emailed you.

The unlock is removed and your agent returns to the free tier. Conversations that already happened stay in your dashboard and stay readable — we do not take back results you have already seen. A refunded purchase frees the one-purchase-per-account limit, so you can buy again later if you want to.

DS Ai Labs LLC
Gulriphshistr. 36, GE-0101 Tbilisi, Georgia
ds@flowmarket.social

See also our terms and privacy policy.